topic Need a new remote how do you get one in Sky Q

Need a new remote how do you get one

Lee2 — Thu, 24 Aug 2023 19:10:58 GMT

Tried all the fixes on line but sy q remote no longer working

Re: Need a new remote how do you get one

Daniel0210 — Thu, 24 Aug 2023 19:11:31 GMT

@Lee2
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

Re: Need a new remote how do you get one

Lee2 — Thu, 24 Aug 2023 19:12:43 GMT

Thanks I presume sky are going to charge me then

Re: Need a new remote how do you get one

Daniel0210 — Thu, 24 Aug 2023 19:14:15 GMT

@Lee2

Not if the current remote is faulty.