topic Sky boxes not connecting in Sky Q

Sky boxes not connecting

Laura1 — Thu, 24 Aug 2023 15:32:37 GMT

My sky box and mini box are not connecting to the Internet. WiFi is working though. Tried everything

Re: Sky boxes not connecting

Addie15 — Fri, 25 Aug 2023 07:25:57 GMT

Hi there Laura1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky boxes not connecting

Quoman7 — Fri, 25 Aug 2023 07:42:56 GMT

@Laura1 wrote:

My sky box and mini box are not connecting to the Internet. WiFi is working though. Tried everything

Hi @Laura1 In following order:- reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

Re: Sky boxes not connecting

Mr+Flibbles+86 — Sun, 27 Aug 2023 09:13:53 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks