topic Mini Box Keeps disconnecting from main box in Sky Q

Mini Box Keeps disconnecting from main box

David+RB — Thu, 24 Aug 2023 14:22:51 GMT

I have two mini boxes connected to the main box. One mini box is fine but the other (the furthest one) keeps freexing/disconnecting. I have re-booted the main box as well as the mini box.
The internet/network is fine (I have boosters/mesh throughout), its just losing connection to the main box

Re: Mini Box Keeps disconnecting from main box

Addie15 — Fri, 25 Aug 2023 07:28:34 GMT

Hi there, David+RB. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini Box Keeps disconnecting from main box

DoesNotCompute11 — Sat, 14 Oct 2023 19:32:26 GMT

Jumping on this, sorry OP. I have this exact issue. Reset loads of times. Can't be Wi-Fi issue as fire stick works fine when it's down. Please can you let me know how we sort this. Thanks