topic Re: Qbox software update unsuccessful in Sky Q

Qbox software update unsuccessful

Stingray55 — Sun, 20 Aug 2023 19:29:27 GMT

Lost all recordings on Qbox so had to do hard drive reset on Qbox.Now minis don't work & it says software update unsuccessful on main box.We have followed instructions on screen to no joy.

Re: Qbox software update unsuccessful

Lisa-P1987 — Mon, 21 Aug 2023 11:20:18 GMT

Hi there @Stingray55 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Qbox software update unsuccessful

Greenfingers001 — Thu, 24 Aug 2023 07:47:45 GMT

We are still looking to help you @Stingray55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Qbox software update unsuccessful

Stingray55 — Thu, 24 Aug 2023 17:14:02 GMT

Thanks,all sorted now as engineer has been.Hard drive fault so got new one