topic Netflix not working on Minibox in Sky Q

Netflix not working on Minibox

Katie82 — Wed, 23 Aug 2023 13:22:55 GMT

I have a minibox in our dining room and when we start Netflix, all we get is a spinning circle like it's trying to load up. It doesn't get any further.

I thought it might be a router problem but the fact that everything else is working and other apps like prime video then I just don't understand why it's giving us this issue.

Our main box in the living room is fine and it works on there and on checking the connections all this is fine.

Can anyone help with this?

Katie.

Re: Netflix not working on Minibox

Addie15 — Thu, 24 Aug 2023 09:13:11 GMT

Hi there, Katie82. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix not working on Minibox

Lisa-P1987 — Sat, 26 Aug 2023 12:47:49 GMT

We are still looking to help you @Katie82 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks