topic Re: Hdmi input on sky Q box in Sky Q

Sky Q new customer box

edgie700 — Tue, 22 Aug 2023 21:06:59 GMT

Hi all , just ordered Sky Q from sky + , what box shall I expect to get ? What's the standard issue box that everyone will get ? Thank you

Hdmi input on sky Q box

edgie700 — Tue, 22 Aug 2023 18:55:40 GMT

Hi all , I'm getting a 1tb hd sky Q box soon , I've seen pics online of sky Q boxes and noticed some have a HDMI input on the back , do they still have this ?

Re: Hdmi input on sky Q box

nigea99 — Tue, 22 Aug 2023 19:15:57 GMT

@edgie700 wrote:

Hi all , I'm getting a 1tb hd sky Q box soon , I've seen pics online of sky Q boxes and noticed some have a HDMI input on the back , do they still have this ?

No they have not been on any of the later boxes.

Also I think that those that did have them did not actually use them and were listed as 'for future use'

Re: Hdmi input on sky Q box

edgie700 — Tue, 22 Aug 2023 19:24:16 GMT

Thank you

Re: Sky Q new customer box

spencerdalby1 — Tue, 22 Aug 2023 21:09:31 GMT

You should have been told on the call

you will at least get a 1tb basic box

however you may have been given a 2tb uhd box

allowing that double storage and uhd

Sky q is great for everything really no matter what box you get

youll find it a lot better than sky+ @edgie700

Re: Sky Q new customer box

oldfella — Tue, 22 Aug 2023 21:10:12 GMT

@edgie700 wrote:

Hi all , just ordered Sky Q from sky + , what box shall I expect to get ? What's the standard issue box that everyone will get ? Thank you

Hi @edgie700

Normally the 1TB UHD is the standard box now.

However some people have taken a low cost deal to upgrade and have the 1 TB non UHD box.

Re: Sky Q new customer box

edgie700 — Tue, 22 Aug 2023 21:14:44 GMT

Thank you for your replies , the agent told me I was getting a 1tb non uhd box because I hadn't took out a uhd subscription, I'm not bothered about 4k as I'm happy with HD , I just didn't want him giving me the cheaper box when the normal thing to do is get the 1tb uhd box

Re: Sky Q new customer box

spencerdalby1 — Tue, 22 Aug 2023 21:16:00 GMT

no aslong as your not bothered about 4k the 1tb box is perfect

like i said

bit of a difference from sky+

Re: Sky Q new customer box

edgie700 — Tue, 22 Aug 2023 21:16:06 GMT

Thanks , I hope it's a bit more " modern " than the ageing sky + lol

Sky Q lnb

edgie700 — Tue, 22 Aug 2023 21:40:16 GMT

Hi all , currently have sky+hd , just ordered Sky Q HD ( not 4k ) do I need a new LNB ?? The agent hasn't mentioned anything about this , he just ordered a box and said it's easy to install for myself.....

Re: Sky Q lnb

Liveyoung — Tue, 22 Aug 2023 23:04:51 GMT

My LNB was replaced when I did the upgrade from the same box. Installer told me it had to be replaced to upgrade to the Q boxes.

Re: Sky Q lnb

Chodley — Tue, 22 Aug 2023 23:21:42 GMT

Yes. You can't use a SkyHD LNB with Sky Q.

Re: Sky Q lnb

Daniel0210 — Wed, 23 Aug 2023 04:46:54 GMT

@edgie700 wrote:

and said it's easy to install for myself.....

@edgie700

You will need an engineer visit to swap from Sky+HD to Sky Q. It's not a simple self-install.

Re: Sky Q new customer box

oj01 — Wed, 23 Aug 2023 06:32:49 GMT

@edgie700 As long as you don't use Reminders, Bookmarks, Slow Motion or any of the other features from Sky+HD that aren't in Sky Q.

Re: Sky Q lnb

edgie700 — Wed, 23 Aug 2023 06:34:43 GMT

Thanks everyone for your replies , I currently have the EL025 LNB , I'll have to ring sky again to ask them to change it

Re: Sky Q lnb

edgie700 — Wed, 23 Aug 2023 06:35:51 GMT

@Daniel0210 he said the box is easy to install, plug it in and follow the instructions on screen

Re: Sky Q new customer box

edgie700 — Wed, 23 Aug 2023 07:02:54 GMT

Hi , I never knew sky + had slow motion , could never see the point of reminders after it stopped automatically changing the channel over to the channel I had a reminder set for , it just flashed up " reminder " and I had to manually change the channel

Re: Sky Q new customer box

nigea99 — Wed, 23 Aug 2023 07:17:43 GMT

@spencerdalby1 wrote:

no aslong as your not bothered about 4k the 1tb box is perfect

like i said

bit of a difference from sky+

@edgie700

Further to @oldfella 's note however you should also note that the non UHD box only supports 1 active mini and can record less programmes at once (3 I think vs 6)

Needless to say if you ever want a UHd box there is likely to be a charge

Re: Sky Q lnb

Mark39 — Wed, 23 Aug 2023 07:22:29 GMT

@edgie700 wrote:

Thanks everyone for your replies , I currently have the EL025 LNB , I'll have to ring sky again to ask them to change it

No need. The installer will check and replace as necessary as part of the process.

Re: Sky Q lnb

nigea99 — Wed, 23 Aug 2023 07:37:34 GMT

@edgie700 wrote:

Thanks everyone for your replies , I currently have the EL025 LNB , I'll have to ring sky again to ask them to change it

hi @edgie700

As some of your posts have cast doubt on whether they have booked an engineer to visit to swap the LNB and install (as they normally do) - they probably have but there does seem to be some doubt, I have escalated your post to SKY who, hopefully, will be in touch to go over what has been booked and cover off anything else regarding the switch

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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