topic Re: Netflix not loading in Sky Q

Netflix not loading

Zac23 — Wed, 16 Aug 2023 16:57:34 GMT

Some days Netflix loads, the next day it does not load and the red circle just keeps going and Netflix doesn't load. Tried the rebooting sequence procedure, tried refreshing the apps and it still does not load. I have to wait until the next day to try and load Netflix. Some times it works , sometimes it doesn't! Considering ditching Netflix ?

Re: Netflix not loading

Anonymous — Wed, 16 Aug 2023 18:20:06 GMT

If you've got a smart TV then the App will be on there.

Re: Netflix not loading

oldfella — Wed, 16 Aug 2023 18:23:27 GMT

@Zac23 wrote:

Some days Netflix loads, the next day it does not load and the red circle just keeps going and Netflix doesn't load. Tried the rebooting sequence procedure, tried refreshing the apps and it still does not load. I have to wait until the next day to try and load Netflix. Some times it works , sometimes it doesn't! Considering ditching Netflix ?

Hi @Zac23

Try reloading Netflix .

Open Netflix in your Q box and go to the Left Hand Netflix menu.

Scroll down to the bottom and then scroll right and select Get Help.

On the next screen there is the option to reload Netflix.

Re: Netflix not loading

Zac23 — Fri, 18 Aug 2023 09:41:41 GMT

Couldn't find the supa users suggested route on the Qbox. So reverted to accessing Netflix through the smart TV only. This loading issue through the Qbox seems to be an issue for Sky as a number of customers are having the same problem, perhaps Sky could provide a solution or at least issue a statement showing how to correct access to Netflix through the Qbox.?

Re: Netflix not loading

oldfella — Fri, 18 Aug 2023 09:52:54 GMT

@Zac23 wrote:

Couldn't find the supa users suggested route on the Qbox. So reverted to accessing Netflix through the smart TV only. This loading issue through the Qbox seems to be an issue for Sky as a number of customers are having the same problem, perhaps Sky could provide a solution or at least issue a statement showing how to correct access to Netflix through the Qbox.?

It's simple instructions @Zac23

On the Q box if your Netflix will open go to the Left Hand Netflix menu. You need to be able to load Netflix to do this. You said sometimes it will load.

Scroll down to the bottom of the Left Hand Netflix menu and then scroll right and select Get help.

The next screen has the option to Reload Netflix

Re: Netflix not loading

Zac23 — Wed, 23 Aug 2023 08:15:13 GMT

Just an update after 4 days after resetting, out of the 4 days I've not been able to load Netflix on 2 days. The red circle just keeps rotating and not loading. So there is still an issue with Sky, cos if I load directly from the TV it works fine ?

Re: Netflix not loading

oldfella — Wed, 23 Aug 2023 08:41:21 GMT

@Zac23 wrote:

Just an update after 4 days after resetting, out of the 4 days I've not been able to load Netflix on 2 days. The red circle just keeps rotating and not loading. So there is still an issue with Sky, cos if I load directly from the TV it works fine ?

Hi @Zac23

Who is your Broadband supplier?

Re: Netflix not loading

Zac23 — Wed, 23 Aug 2023 08:59:41 GMT

Sky