topic Re: Recordings disappeared in Sky Q

Recordings disappeared

Bear301173 — Tue, 15 Aug 2023 19:02:56 GMT

I've just returned from holiday and loads of things have disappeared from skyq recordings.

It is not a storage issue, it is 80% free. It is not a series or a download, best example being my recording of the Europa Conference league final.

help!

Re: Recordings disappeared

Mr+Flibbles+86 — Wed, 16 Aug 2023 08:05:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Recordings disappeared

Greenfingers001 — Fri, 18 Aug 2023 08:59:43 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Recordings disappeared

Bear301173 — Fri, 18 Aug 2023 11:10:02 GMT

why are you closing? I've had no help and my problem is still there

Re: Recordings disappeared

Laing1 — Fri, 18 Aug 2023 13:38:03 GMT

@Bear301173 wrote:

why are you closing? I've had no help and my problem is still there

@Bear301173 did you not receive the chat bubble at the bottom of the page ? Because there was no response to this then the chat is automatically ended after 48 hours

I can escalate this again to Sky for you ?

Re: Recordings disappeared

Bear301173 — Fri, 18 Aug 2023 18:19:49 GMT

No, I instigated a chat and that was unsuccessful as I need more infor ID. Needs to stay live please

Re: Recordings disappeared

nigea99 — Fri, 18 Aug 2023 18:47:56 GMT

@Bear301173 wrote:

No, I instigated a chat and that was unsuccessful as I need more infor ID. Needs to stay live please

hi @Bear301173

Due to the planned system maintenance on Monday, unfortunately, we can't re-escalate until Tuesday at the earliest now