topic Everything has stopped orking in Sky Q

Everything has stopped orking

Nicola+Sutton — Fri, 18 Aug 2023 14:39:00 GMT

We had fibre optic installed yesterday. Now we have no network connection. Our main box is not connected to mini boxes. The sky viewing card isn't working. Our landline doesn't work. I'm on the verge of cancelling every sky product I have as I can't get through to customer service and they don't respond to emails.

Re: Everything has stopped orking

oldfella — Fri, 18 Aug 2023 14:44:03 GMT

@Nicola+Sutton wrote:

We had fibre optic installed yesterday. Now we have no network connection. Our main box is not connected to mini boxes. The sky viewing card isn't working. Our landline doesn't work. I'm on the verge of cancelling every sky product I have as I can't get through to customer service and they don't respond to emails.

Hi @Nicola+Sutton

If you need to contact Sky you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Everything has stopped orking

Daniel0210 — Fri, 18 Aug 2023 14:48:21 GMT

@Nicola+Sutton wrote:
I can't get through to customer service and they don't respond to emails.

@Nicola+Sutton

Sky don't use email as a general method of communication which is why you haven't received a response. What's happening when you call? Is it just a long wait (in which case I'm afraid you'll have to persevere)?

Re: Everything has stopped orking

Nicola+Sutton — Fri, 18 Aug 2023 14:57:00 GMT

PERSEVERE????? The message when calling Sky clearly states the wait is up to 10 minutes, I was waiting 35 minutes. Not acceptable. This is shocking customer service.

Re: Everything has stopped orking

Nicola+Sutton — Fri, 18 Aug 2023 15:00:10 GMT

If Sky doesn't use email as a method of communication why is there an email address on the website?

Re: Everything has stopped orking

Daniel0210 — Fri, 18 Aug 2023 15:02:15 GMT

@Nicola+Sutton

Sky cannot identify a customer though email like the security process undertaken on a call or escalated post.,