topic Missing return box in Sky Q

Missing return box

Kwright89 — Fri, 18 Aug 2023 12:56:38 GMT

Hi,

My Sky Q and broadband service ended on 6th August and I am yet to receive the returns box.

I gave my new address to the customer service rep on the phone but it hasn't arrived.

Please can a new one be sent?

thanks

Re: Missing return box

SlenderRobert — Fri, 18 Aug 2023 13:03:33 GMT

@Kwright89 wrote:
Hi,
My Sky Q and broadband service ended on 6th August and I am yet to receive the returns box.
I gave my new address to the customer service rep on the phone but it hasn't arrived.
Please can a new one be sent?
thanks

You're only addressing fellow customers on this forum - we have no access to your account and cannot action this.

It can take several weeks for packaging to be sent out so give it another couple of weeks and if nothing shows up give Sky a ring and ask them.

Re: Missing return box

MightyQuinn — Fri, 18 Aug 2023 13:06:09 GMT

Hi @Kwright89 You can use your own packaging and get free return labels below. Keep your proof of posting safe. Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com