topic Loss of channels in Sky Q

Loss of channels

Crisfitz — Thu, 17 Aug 2023 18:30:30 GMT

I seem to have lost over 60 of my channels , I keep getting a no signal message or picture breaks up , have gone through all the trouble shooting and makes no difference

Re: Loss of channels

Daniel0210 — Thu, 17 Aug 2023 18:43:32 GMT

@Crisfitz wrote:
I keep getting a no signal message or picture breaks up

@Crisfitz
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box.

Re: Loss of channels

Crisfitz — Thu, 17 Aug 2023 19:03:53 GMT

It is a no satellite signal message

Re: Loss of channels

oldfella — Thu, 17 Aug 2023 19:07:04 GMT

@Crisfitz wrote:

It is a no satellite signal message

Hi @Crisfitz

Time to get a Sky Engineer to check your Dish and alignment.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Loss of channels

Crisfitz — Thu, 17 Aug 2023 19:18:42 GMT

Thanks @oldfella already booked one was just hoping there was a quick fix 🤷‍♀️

Re: Loss of channels

Daniel0210 — Thu, 17 Aug 2023 19:36:51 GMT

@Crisfitz
Take a look at the troubleshooting on the appropriate section of this link if that isn't what you've already tried.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal