topic Problems with MR102 error in Sky Q

Problems with MR102 error

Anonymous — Thu, 17 Aug 2023 13:51:18 GMT

Last night at 21:00 - we suddenly had an MR102 error on our WiFi connected remote Q box

We don't use Sky internet and have a good WiFi signal in the bedroom (65Mbps)

This took almost 30 minutes to resolve

Why should it suddenly do this ?

Never had any problems with HD or previous boxes in 21 years

let me just say that my wife almost threw the remote box out of the window last night

Moderator note: subject of thread updated to better reflect the conversation

Re: Problems with MR102 error

Adam+sky+82 — Fri, 18 Aug 2023 19:00:20 GMT

This sounds like a network problem. Have you tried disconnecting both main Q box and mini from the wifi and then reconnecting them? The mini box gets its feed from the main box so the problem might be with your main box

Re: Problems with MR102 error

oldfella — Fri, 18 Aug 2023 19:05:51 GMT

@Anonymous wrote:

Last night at 21:00 - we suddenly had an MR102 error on our WiFi connected remote Q box

We don't use Sky internet and have a good WiFi signal in the bedroom (65Mbps)

This took almost 30 minutes to resolve

Why should it suddenly do this ?

Never had any problems with HD or previous boxes in 21 years

let me just say that my wife almost threw the remote box out of the window last night

Moderator note: subject of thread updated to better reflect the conversation

Hi @Anonymous

Your Network WIFi signal in the bedroom is irrelevant as your Q box cannot connect to this.

Mini boxes on WiFi will only connect to the WiFi mesh generated by the Q box when using 3rd Party Broadband.

If it happens again try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).