topic Re: I can not access any of my recording anymore it is telling me I need to upgrade ?? in Sky Q

I can not access any of my recording anymore it is telling me I need to upgrade ??

Emmanuelle — Tue, 15 Aug 2023 17:03:33 GMT

I can not access my recordings anymore it is telling me to upgrade ? I took he off my contracts but the sky can elles are not all HD and I seems not to be able to axées what I recorded whilst I was away ?

Re: I can not access any of my recording anymore it is telling me I need to upgrade ??

Mr+Flibbles+86 — Wed, 16 Aug 2023 07:40:46 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I can not access any of my recording anymore it is telling me I need to upgrade ??

Emmanuelle — Thu, 17 Aug 2023 06:24:19 GMT

Thanks for your help. I managed to speak to sky and this issue is now resolved ..apparently we need HD to access the recording , catch up and on demand now which I did not have and it therefore blocked my access . Thanks