topic Discovery plus in Sky Q

Discovery plus

hrolive — Wed, 16 Aug 2023 18:33:26 GMT

My Discovery+ is not accessable, again. I have spent hours on the phone with Discovery and Sky and I still cannot access D+. Why?

Re: Discovery plus

Mr+Flibbles+86 — Thu, 17 Aug 2023 10:03:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery plus

hrolive — Fri, 18 Aug 2023 12:32:29 GMT

I have finally sorted it out with help from Disc+, Sky really needs to get its act together because I can see many others with the same issue.

Re: Discovery plus

Addie15 — Sun, 20 Aug 2023 07:57:06 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Discovery plus

hrolive — Sun, 20 Aug 2023 10:07:59 GMT

Over the last year I have contacted sky for help many times, they have been mostly less than helpful putting the onus on me to contact other parts of sky support for help when the problems lay with Sky. Disc+ on the other hand have always gone the extra mile to help and not fobbed me off to another agent. They are the only ones to have sorted my Disc+ problems.