topic Re: Downgrade package without waiting 40 minutes on the phone in Sky Q

Downgrade package without waiting 40 minutes on the phone

shell.1611 — Wed, 16 Aug 2023 18:23:22 GMT

Several weeks ago I phoned yourselves as I was having issues recording from the search menu, I was informed I needed HD and I was given this as a free upgrade which was fantastic, but ever since I've had issues with my download speed on other devices I've looked into increasing my internet speeds but I've being told I'm on the highest level for my connection , so I would like to have the HD removed from my package and this will hopefully solve my problem , I have phones on several occasions and the wait time is always 30/40 minutes, now I'm wondering if you have the facility to contact myself or can I request this downgrade by email if so can you please give me the correct email address to do this

Re: Downgrade package without waiting 40 minutes on the phone

oldfella — Wed, 16 Aug 2023 18:25:38 GMT

@shell.1611 wrote:
Several weeks ago I phoned yourselves as I was having issues recording from the search menu, I was informed I needed HD and I was given this as a free upgrade which was fantastic, but ever since I've had issues with my download speed on other devices I've looked into increasing my internet speeds but I've being told I'm on the highest level for my connection , so I would like to have the HD removed from my package and this will hopefully solve my problem , I have phones on several occasions and the wait time is always 30/40 minutes, now I'm wondering if you have the facility to contact myself or can I request this downgrade by email if so can you please give me the correct email address to do this

Hi @shell.1611

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

See following link on downgrading your package.

https://www.sky.com/help/articles/change-your-package-2

Re: Downgrade package without waiting 40 minutes on the phone

Daniel0210 — Wed, 16 Aug 2023 18:51:32 GMT

@shell.1611 wrote:
can I request this downgrade by email if so can you please give me the correct email address to do this

@shell.1611

In addition Sky don't use email as a general method of communication.

To remove part of your TV package you will need to contact Sky. Be aware if you have 'in contract' discounts you may not be able to remove them. Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.