https://helpforum.sky.com/t5/Sky-Q/I-have-not-received-package-to-return-my-equipment/m-p/4388245#M594334 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3816733">@Telford2</a>&nbsp;<BR />If you’ve cancelled successfully Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 16 Aug 2023 11:26:55 GMT Daniel0210 2023-08-16T11:26:55Z https://helpforum.sky.com/t5/Sky-Q/I-have-not-received-package-to-return-my-equipment/m-p/4388243#M594333 <P>I have not received any package to return my equipment back to Sky !!!! And now they are threatening to charge me for non return&nbsp;</P> Wed, 16 Aug 2023 11:26:19 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-not-received-package-to-return-my-equipment/m-p/4388243#M594333 Telford2 2023-08-16T11:26:19Z https://helpforum.sky.com/t5/Sky-Q/I-have-not-received-package-to-return-my-equipment/m-p/4388245#M594334 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3816733">@Telford2</a>&nbsp;<BR />If you’ve cancelled successfully Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. <BR /><BR /><STRONG>Note:~ </STRONG>If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 16 Aug 2023 11:26:55 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-not-received-package-to-return-my-equipment/m-p/4388245#M594334 Daniel0210 2023-08-16T11:26:55Z