topic Re: I in Sky Q

I

HedgeEndRocks — Wed, 16 Aug 2023 10:48:10 GMT

I have recently switched to Sky for my internet connection. However, the signal from my lounge, where my TV is situated is really weak, meaning I have no access to Netflix, YouTube or BBC iplayer. Elsewhere in the house is fine. Can someone please come out and fix this, thanks.

Re: I

GD1 — Wed, 16 Aug 2023 11:03:59 GMT

@HedgeEndRocks No one will come out to fix anything as your not talking to Sky via the forum. Any staff present won't know who you are from your gotum account which is not linked to your Sky account.

If you need a wifi booster give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: I

TimmyBGood — Wed, 16 Aug 2023 11:09:52 GMT

@HedgeEndRocks

Also note that to receive more than basic telephone support for WiFi issues you need to be subscribing to Broadband Boost on top of your broadband subscription.