topic Re: Sky Qbox in Sky Q

Sky Qbox

bjac1234 — Wed, 16 Aug 2023 09:19:31 GMT

I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.

Re: Sky Qbox

oldfella — Wed, 16 Aug 2023 09:41:43 GMT

@bjac1234 wrote:

I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.

Hi @bjac1234

Even if you have Sky Essentials it would still need your viewing card.

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Sky Qbox

bjac1234 — Fri, 18 Aug 2023 09:01:16 GMT

Thankyou for your reply to my recent Qbox problem.