topic Re: Lionsgate+ in Sky Q

Lionsgate+ Issues

Fiestachick — Mon, 14 Aug 2023 17:07:38 GMT

I was chuffed to see a 3 month free trial to lionsgate+ added to my SkyQ box as I love Outlander

I clicked on the icon and followed the instructions so that Lionsgate+ shows up on the product list on MySky

The next thing I had to do was a create a lionsgate+ account (as I had had one in the past, I created a new one with a different email address)

to complete the sign-up, I had to agree to sign up for a subscription package over a period of time but assumed that this was just to get the account set up

i went to activate the subscription on MySky and the QR code came up with the below error, so now I have a subscription that (according to sky) should be free until November but Lionsgate+ will want to charge me for in 7days

has anyone experienced the same issue as neither Sky or lionsgate/starz acknowledge that the issue is with their service?

Re: Lionsgate+ Issues

Tom-W19 — Tue, 15 Aug 2023 08:18:50 GMT

Hi @Fiestachick

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Lionsgate+

TIMMY1304 — Tue, 15 Aug 2023 18:22:04 GMT

I can only get Lionsgate + on my tv any idea how to link it to my ipad

Re: Lionsgate+

Exiled-in-HH — Wed, 16 Aug 2023 06:09:26 GMT

Do you mean on your Sky Q box connected to your TV?

Re: Lionsgate+

SlenderRobert — Wed, 16 Aug 2023 06:26:35 GMT

@TIMMY1304 wrote:
I can only get Lionsgate + on my tv any idea how to link it to my ipad

Download the Lionsgate+ app to your iPad from the App Store. Log in with the same details you registered the app with on Sky.

Re: Lionsgate+

TIMMY1304 — Wed, 16 Aug 2023 06:41:09 GMT

No still not able to log in.

Re: Lionsgate+ Issues

Fiestachick — Wed, 16 Aug 2023 07:08:24 GMT

Tom, I am still waiting for someone to contact me