topic Re: New HDR fails to download, says No Subscription in Sky Q

New HDR fails to download, says No Subscription

NebulaPond — Tue, 15 Aug 2023 19:22:14 GMT

Hi,

Sky Q, all subscriptions apart from sport.

TV is LG G2, can watch all HDR content on Netflix etc.

The Sky box says I am in 10bit and the HDR test card plays perfectly.

The new film, A man called Otto downloads and plays in UHD HDR, showing HLG HDR in the corner as it starts to play.

However, other films like Indiana Jones - Temple of Doom and Fantastic Beasts, Crimes of... fail to download saying "No Subscription".

Any idea please?

Re: New HDR fails to download, says No Subscription

oldfella — Tue, 15 Aug 2023 19:27:36 GMT

@NebulaPond wrote:

Hi,

Sky Q, all subscriptions apart from sport.

TV is LG G2, can watch all HDR content on Netflix etc.

The Sky box says I am in 10bit and the HDR test card plays perfectly.

The new film, A man called Otto downloads and plays in UHD HDR, showing HLG HDR in the corner as it starts to play.

However, other films like Indiana Jones - Temple of Doom and Fantastic Beasts, Crimes of... fail to download saying "No Subscription".

Any idea please?

Hi @NebulaPond

Not your Q box @NebulaPond

There is an issue with the Downloads

Temple of Doom
Fantastic beasts

Re: New HDR fails to download, says No Subscription

NebulaPond — Tue, 15 Aug 2023 19:29:45 GMT

Thanks for the information.

Is there a list of films with issues anywhere I can check for future reference?

Re: New HDR fails to download, says No Subscription

oldfella — Tue, 15 Aug 2023 19:31:12 GMT

@NebulaPond wrote:

Thanks for the information.

Is there a list of films with issues anywhere I can check for future reference?

No there are no lists @NebulaPond

I checked the two films here and saw the same issues