topic Satellite Signal in Sky Q

Satellite Signal

Poshlass — Tue, 15 Aug 2023 07:22:04 GMT

Hey.

I have sky Q.

Recently I have been unable to watch BBC & ITV. Error message says satellite signal problems.

Settings show a good satellite signal for my area. Satellite signal locked.

Any ideas / help would be greatly appreciated.

Re: Satellite Signal

Daniel0210 — Tue, 15 Aug 2023 07:28:29 GMT

@Poshlass
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box. Take a look at the troubleshooting on the appropriate section of this link. .
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company, not Sky.

Re: Satellite Signal

Quoman7 — Tue, 15 Aug 2023 07:29:24 GMT

@Poshlass wrote:

Hey.

I have sky Q.

Recently I have been unable to watch BBC & ITV. Error message says satellite signal problems.

Settings show a good satellite signal for my area. Satellite signal locked.

Any ideas / help would be greatly appreciated.

Hi @Poshlass With your SKYQ box turned off, check that the dish connections at the back of the SKYQ box are firmly attached, then turn the power back on to the box?