topic Re: New TV - Low Resolution Sky Channels in Sky Q

New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 18:14:08 GMT

I am after installing a new Walker HD TV.
However after I plugged in the Sky Q box through HDMI, sky Channel Resolution is low.
Things to note: -

Other channels are high resolution and fine such as bbc and other non Sky channels
Sky Sports and sky channels are low quality resolution
The menu displays when pressing home are all high resolution
The TV does support HD (hence other channels are HD)
I have ensure the Setup is set to 1080
The HDMI is properyl connected

Hypothesis

Internet connection is playing a role?

Can any one help or has anyone experienced something similar.
Thank you.

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 18:21:38 GMT

Hi @GermonLennon

Internet connection will have no influence on live Satellite channels.

The channel synopsis will indicate if the channel is HD (when you press select or info)

You say you have selected Sky Q 1080 resolution.

Is this 1080i or 1080p?

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 18:47:15 GMT

Sorry yes 1080i. I have a regular Sky sports subscription - so not UHD or 4K. The resolution is like a 720 or 420 youtube video.

Any ideas?!

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 18:55:06 GMT

@GermonLennon wrote:

Sorry yes 1080i. I have a regular Sky sports subscription - so not UHD or 4K. The resolution is like a 720 or 420 youtube video.

Any ideas?!

Hi @GermonLennon

1080i is the best choice.

You need to check the channel synopsis to make sure that you are watching an HD channel.

Sky Sports is available in HD without additional subscription. However SD Sports channels are listed in the TV Guide.

For Sky Signature channels in HD you need the additional Monthly HD subscription (apart from Free to Air BBC, ITV etc)

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 18:59:28 GMT

The channel synopsis does not mention HD? But I'm pretty sure its standard. As the quality on the Sky channels seems notably worse. Maybe I am wrong.

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 18:59:55 GMT

...since changing TV I mean.

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 19:03:13 GMT

@GermonLennon wrote:

The channel synopsis does not mention HD? But I'm pretty sure its standard. As the quality on the Sky channels seems notably worse. Maybe I am wrong.

Hi @GermonLennon

All HD channels will show as HD in the lower info bar or tile Synopsis.

The absence of the HD indication means that it is SD.

SD channels have no indication as such. (Ie they do not say SD)

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 19:03:58 GMT

Ok.... so is this an error? As I am pretty sure Skysports is HD as standard? Thanks for your time by the way.

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 19:09:28 GMT

@GermonLennon wrote:

Ok.... so is this an error? As I am pretty sure Skysports is HD as standard? Thanks for your time by the way.

Hi @GermonLennon

Sky Sports is as I said included on Q as standard without additional subscription.

But as I also said SD Sports channels are also listed in the TV guide.

Normally HD Sports channels are listed as Ch 401 -495 and SD channels are all in the 800's.

Again the Synopsis will always say HD for HD channels

However there can be glitches

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 19:14:40 GMT

I am in the ROI by the way @oldfella . I am watching on channel 401. Im 90% sure we have the HD package but I am checking now. Ironically Sky Go is HD when I open it on the laptop.

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 19:17:02 GMT

@GermonLennon wrote:

I am in the ROI by the way @oldfella . I am watching on channel 401. Im 90% sure we have the HD package but I am checking now. Ironically Sky Go is HD when I open it on the laptop.

That does make a difference @GermonLennon

Sky Sports is not in HD as standard in the ROI

Re: New TV - Low Resolution Sky Channels

GermonLennon — Mon, 14 Aug 2023 19:21:22 GMT

Ok thanks @oldfella . I'll confirm we have the HD subscription before annoying you further! Thanks for the help.

Re: New TV - Low Resolution Sky Channels

oldfella — Mon, 14 Aug 2023 19:25:09 GMT

@GermonLennon wrote:

Ok thanks @oldfella . I'll confirm we have the HD subscription before annoying you further! Thanks for the help.

No worries @GermonLennon

Re: New TV - Low Resolution Sky Channels

GermonLennon — Tue, 15 Aug 2023 08:31:42 GMT

@oldfella, I am back! So I checked my package and I have a package that inculdes Skysports in HD I have attached screenshots of the package details - and it definitely isn't in HD? As mentioned before every other channel coming through the SkyQ box that isn't a SKY channel is coming through in HD resolution?

Re: New TV - Low Resolution Sky Channels

oldfella — Tue, 15 Aug 2023 08:46:56 GMT

Hi @GermonLennon

What channel numbers are you using in the TV Guide - Sports?

Edit

I see from earlier post you are using Ch 401 .

What is the exact description of the channel?

Re: New TV - Low Resolution Sky Channels

GermonLennon — Tue, 15 Aug 2023 09:01:22 GMT

So it is for all sky channels. Here are images of the description and the text:

Sky Sports 1 401 Description:
1h S Started at 9.00am
Join Sky Sports News for all the latest updates and news from around the
transfer market, with analysis of the big talking points.

Sky Atlantic 108 Description:
1h 5m 15 S AD Started at 9.00am
A Man, A Plan... After reaching out to Gaston Means, Nucky enlists Owen to
neutralise Gyp Rosetti's alliance with Mafia don Joe Masseria in New York.
Strong language/violence. (53, ep 10)

Re: New TV - Low Resolution Sky Channels

oldfella — Tue, 15 Aug 2023 09:07:03 GMT

Ok @GermonLennon

Both the channels you are showing are SD channels

Try Ch 858 or 859 or about this area for HD versions.

Try Ch 808 for Sky Atlantic HD

Re: New TV - Low Resolution Sky Channels

GermonLennon — Tue, 15 Aug 2023 09:19:32 GMT

@oldfella When I try those channels Ch 858 or 859 or 808 it states:

To watch this channel, you need to upgrade your package.
The biggest live events across Sky Sports in one place and in the best quality available. Requires Complete Sky Sports & Ultra HD packs. Go to channels 402-408 to upgrade to dedicated sports channels.
Press RED BUTTON to start your upgrade

I have the Complete Sky Sports Package which is supposed to be in HD not SD or UHD? I'm not sure why its coming through in SD?

Re: New TV - Low Resolution Sky Channels

oldfella — Tue, 15 Aug 2023 09:21:37 GMT

@GermonLennon wrote:

@oldfella When I try those channels Ch 858 or 859 or 808 it states:

To watch this channel, you need to upgrade your package.
The biggest live events across Sky Sports in one place and in the best quality available. Requires Complete Sky Sports & Ultra HD packs. Go to channels 402-408 to upgrade to dedicated sports channels.
Press RED BUTTON to start your upgrade

I have the Complete Sky Sports Package which is supposed to be in HD not SD or UHD? I'm not sure why its coming through in SD?

Looks like you need to Speak to Sky then @GermonLennon

Re: New TV - Low Resolution Sky Channels

GermonLennon — Tue, 15 Aug 2023 09:23:50 GMT

@oldfella Thanks for your help. I appreciate it.