topic Lost all apps in Sky Q

Lost all apps

SalopFranklin — Mon, 14 Aug 2023 18:53:02 GMT

My Sky Q box appears to have reset itself overnight. All recordings have been deleted, all apps have disappeared and it lost all connection to the internet. I have managed to get the internet to reconnect and Paramount + is visible but nothing else is there.

Re: Lost all apps

oldfella — Mon, 14 Aug 2023 18:56:13 GMT

@SalopFranklin wrote:

My Sky Q box appears to have reset itself overnight. All recordings have been deleted, all apps have disappeared and it lost all connection to the internet. I have managed to get the internet to reconnect and Paramount + is visible but nothing else is there.

Hi @SalopFranklin

Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: Lost all apps

SalopFranklin — Mon, 14 Aug 2023 18:59:23 GMT

That's sorted it. Thanks very much. Will make a note of that for the future!!

Re: Lost all apps

SSupino — Thu, 18 Jul 2024 06:11:09 GMT

Worked for me.. Apps are back! Took about 10 minutes. It also appears to have resolved the problem of access to Netflix which was stuck on red spinning circle. Although now having problems accessing High Def...??