topic Re: Match Your Viewing Card Message in Sky Q

Match Your Viewing Card Message

Tricky73 — Sun, 13 Aug 2023 17:33:23 GMT

I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an

upgrade!

Thanks a lot.

Re: Match Your Viewing Card Message

Quoman7 — Mon, 14 Aug 2023 07:48:48 GMT

@Tricky73 wrote:

I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an

upgrade!

Thanks a lot.

Hi @Tricky73 I assume that your SKY Q subscription is registered to your caravan, and that the the SKYQ equipment was installed by a SKY engineer?

The reason I ask is that a SKYQ TV subscription will need a broadband connection to access SKYQ apps and to download catch up content,

The broadband connection will also let the SKYQ box verify your viewing card!

Re: Match Your Viewing Card Message

simon194 — Mon, 14 Aug 2023 13:58:11 GMT

@Quoman7 wrote:
@Tricky73 wrote:
I have a SKY Q package at my caravan in Anglesey- middle of nowhere, no broadband so I have a dish. I currently do not have any access to any of the Sky channels in my package and have a constant messaage that my card needs matching. Have followed all the instructions but always come beck to 'make sure you broadband connection etc." I DO NOT HAVE A BROADBAND CONNECTION which seems to be the answer whenever anything goes wrong! Anyone have any experience with this- seems like you're a 2nd class customer if you just have a dish- pay for NETFLIX- asks me to check my broadband connection, Movies? Check broadband connection. Apps, you need broadband connection. Main menu? You need an
upgrade!
Thanks a lot.
Hi @Tricky73 I assume that your SKY Q subscription is registered to your caravan, and that the the SKYQ equipment was installed by a SKY engineer?
The reason I ask is that a SKYQ TV subscription will need a broadband connection to access SKYQ apps and to download catch up content,
The broadband connection will also let the SKYQ box verify your viewing card!

If the viewing card has got unpaired, without a broaadband conection the only way to re-pair it will be to phone Sky and get them to manually re-pair the card.