topic Remote controll in Sky Q

Remote controll

Javid — Mon, 14 Aug 2023 09:41:27 GMT

My sky Q and Q mini remote control are not working

Re: Remote controll

Daniel0210 — Mon, 14 Aug 2023 09:44:34 GMT

@Javid

Seems strange if both have developed a fault at the same time. In what way aren't they working? What have you tried?

Re: Remote controll

oldfella — Mon, 14 Aug 2023 09:48:57 GMT

@Javid wrote:

My sky Q and Q mini remote control are not working

Hi @Javid

Try first rebooting the mini.

To reboot press Standby on your Sky mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front right of the mini box (Amber led)

note: some features may take up to 5 minutes to return.

If you had to press the button on the mini to switch it on then try completly resetting your Bluetooth remote.

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Remote controll

Javid — Mon, 14 Aug 2023 09:53:21 GMT

I have tried everything thing. At first the mini Q controll started problem with some keys not working so I try using Q box for both now the second started same problem. Both controllers have same problems many keys are failing leaving me to use my mobile phone app to use as controller

Re: Remote controll

Daniel0210 — Mon, 14 Aug 2023 10:02:18 GMT

@Javid
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket. I'm not sure if Sky will send out two replacements.