topic Re: Sky Q box does not work properly in Sky Q

Sky Q box does not work properly

Nick1 — Mon, 14 Aug 2023 08:15:51 GMT

My Sky Q box does not work properly. We cannot pause live programmes. We cannot record anything. We cannot download from catch-up, sky cinema etc... The fan in the box is a constant load humming as if box is overheating. The box is nowhere that this could happen. I have reset the box. This makes it work properly for a day or two then everything stops working again. Short of asking for a new sky q box I do not know what to do!

Re: Sky Q box does not work properly

Quoman7 — Mon, 14 Aug 2023 08:17:50 GMT

@Nick1 wrote:

My Sky Q box does not work properly. We cannot pause live programmes. We cannot record anything. We cannot download from catch-up, sky cinema etc... The fan in the box is a constant load humming as if box is overheating. The box is nowhere that this could happen. I have reset the box. This makes it work properly for a day or two then everything stops working again. Short of asking for a new sky q box I do not know what to do!

Hi @Nick1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

Re: Sky Q box does not work properly

Erdel17 — Mon, 14 Aug 2023 16:41:51 GMT

@Jessbeth02 Did you just reset router as per advice?

@Nick1 ive intermittently had the same issues, pause/play stops working, error appears when trying to record, channel just goes black when coming out of an app, tv listing disappears, and sometimes box won't even turn on.

turn off/on by the wall seems to fix for a day or 2...