topic Disney + never saves status in Sky Q

Disney + never saves status

mattysmith — Sun, 13 Aug 2023 19:53:26 GMT

Anyone else have an issue with the Disney plus app on sky, where it doesn't save where you go to in a show... it never seems to save the point for me for some reason... using other devices like a fire stick or chrome cast all works fine

Re: Disney + never saves status

Mr+Flibbles+86 — Mon, 14 Aug 2023 08:07:54 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney + never saves status

Tom-W19 — Wed, 16 Aug 2023 12:10:25 GMT

Hi @mattysmith

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Disney + never saves status

mattysmith — Fri, 18 Aug 2023 22:09:06 GMT

Refreshing the apps seems to have fixed this... thank you