topic Re: Discovery and keep asking to upgrade in Sky Q

Discovery and keep asking to upgrade

Amair1 — Fri, 11 Aug 2023 14:26:40 GMT

Hello, I have seen the other threads on here and followed all the relevant steps to link account etc but I still am being asked to upgrade on discovery plus

I subscribe to all sky channels and have tnt sports - but on my sky box doesn't give me the option to sign up via sky - I feel there is an issue with the discovery plus not recognising the offer from sky and linking to my account

I have seen on the help guide there is an option to sign up through sky - however I don't have that option. I have these options

I'm confused now what to do? I have linked my account to discovery and had confirmation of this

any help please as I still get the message saying I need to upgrade my discovery package

Re: Discovery and keep asking to upgrade

oldfella — Fri, 11 Aug 2023 14:35:36 GMT

Hi @Amair1

First step is to subscribe through Sky Marketplace

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Getting asked to upgrade your pass?

Don't forget to activate your discovery+ account once you've signed up. You won't be able to log in to the app until you've done this, and might see a message asking you to upgrade your pass. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article.

Re: Discovery and keep asking to upgrade

Amair1 — Fri, 11 Aug 2023 16:16:20 GMT

Thank you for your swift reply, I have done this but it still says the same - I saw someone said they reset the whole account and it worked - how do I go about resetting ?

Re: Discovery and keep asking to upgrade

Amair1 — Sat, 12 Aug 2023 21:12:29 GMT

Any help on this or anyone managed to solve it ?

Re: Discovery and keep asking to upgrade

Laing1 — Sun, 13 Aug 2023 11:14:20 GMT

@Amair1 wrote:

Thank you for your swift reply, I have done this but it still says the same - I saw someone said they reset the whole account and it worked - how do I go about resetting ?

@Amair1 you would need to contact Sky/discovery to reset your account

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Discovery and keep asking to upgrade

j.jen84 — Sat, 18 May 2024 19:57:25 GMT

I tried this but don't have discovery plus on there