topic Re: Need help in Sky Q

Need help

Totternhoe — Sat, 12 Aug 2023 19:01:25 GMT

I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms

no recordings no Netflix it's a joke

and you charge me £75 a month

Re: Need help

oldfella — Sat, 12 Aug 2023 19:04:15 GMT

@Totternhoe wrote:

Hi

I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms

no recordings no Netflix it's a joke

and you charge me £75 a month

Hi @Totternhoe

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Need help

Daniel0210 — Sat, 12 Aug 2023 19:12:01 GMT

@Totternhoe

If you've been allocated an appointment that will be the earliest Sky can attend unless there is a cancellation in the meantime.

Re: Need help

Doc5907 — Sat, 12 Aug 2023 20:26:32 GMT

@Totternhoe wrote:
Hi
I have booked a engineer, but it's been a week and a week left and it's summer holiday and I can't watch tv in 2 rooms

no recordings no Netflix it's a joke

and you charge me £75 a month

@Totternhoe

Are you periodically checking My Orders in My Sky and seeing if an earlier slot becomes available? They do appear from time to time as people cancel appointments.

Re: Need help

PandJ2020 — Sat, 12 Aug 2023 20:30:31 GMT

Once any fault is rectified you can ask Sky to apply a credit for period you could not access your services.