topic Re: HDR indicator no longer showing in Sky Q

HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 17:31:04 GMT

Have UHD subscription and watching footie on 401. I used to check HDR working by going into Bravia picture settings-this would then show on TV briefly.

I've tied now, but screen just shows "HDMI4". (Slot connected to Sky Q)

The only recent change has been the addition of Sonos Arc. That can't have affected picture quality, can it?

Think I'm going senile

Thanks

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 17:36:51 GMT

@hapazard2 wrote:

Hi

Have UHD subscription and watching footie on 401. I used to check HDR working by going into Bravia picture settings-this would then show on TV briefly.

I've tied now, but screen just shows "HDMI4". (Slot connected to Sky Q)

The only recent change has been the addition of Sonos Arc. That can't have affected picture quality, can it?

Think I'm going senile

Thanks

Hi @hapazard2

Join the club.

Are you still set to 2160P -10bit resolution on your Q box

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 17:55:03 GMT

Yep. Thanks.

I've also looked at the list of Sky UHD/HDR content, and that's not showing when I try that?

How bizarre.

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:06:04 GMT

@hapazard2 wrote:

Hi

Yep. Thanks.

I've also looked at the list of Sky UHD/HDR content, and that's not showing when I try that?

How bizarre.

Where are you looking at UHD/HDR content @hapazard2

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 18:09:08 GMT

https://www.pocket-lint.com/tv/news/sky/153328-sky-q-4k-hdr-all-the-shows-currently-available-in-hdr-and-those-coming-soon/

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:19:08 GMT

@hapazard2 wrote:

https://www.pocket-lint.com/tv/news/sky/153328-sky-q-4k-hdr-all-the-shows-currently-available-in-hdr-and-those-coming-soon/

Yeah - that's nearly 3 years out of date @hapazard2

A Man Called Otto is currently the latest Sky Cinema in HDR

Home menu - todays top pick.

Try rebooting your TV and Q box

To reboot your box press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

To reboot TV disconnect power for 30 and then reconnect or maybe your Sony reboots if you hold Standby off for more than 3 secs

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 18:20:26 GMT

Cheers. I thought (wrongly?) all the footie on 401 was HDR.

Re: HDR indicator no longer showing

nigea99 — Sat, 12 Aug 2023 18:24:30 GMT

@hapazard2 wrote:

Cheers. I thought (wrongly?) all the footie on 401 was HDR.

hi @hapazard2

401 should be in HDR if you have UHD & as you hope HDR working correctly.

401 is SKY Sports Main Event UHD but is 'Smart Swapped' depending your subscription - check that it is showing as SKY SpMEUHD and not just HD

Hopefully the power down restart that @oldfella suggested will sort you

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:26:48 GMT

@hapazard2 wrote:

Cheers. I thought (wrongly?) all the footie on 401 was HDR.

Currently is @hapazard2 if it's UHD

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 18:31:03 GMT

Thanks. Definitely says UHD next to 401. Something weird happening, unless Sky suddenly started charging for HDR.

Re: HDR indicator no longer showing

nigea99 — Sat, 12 Aug 2023 18:35:31 GMT

@hapazard2 wrote:

Thanks. Definitely says UHD next to 401. Something weird happening, unless Sky suddenly started charging for HDR.

Can I suggest you try changing the box resolution to HD -& then fully exit & then go back & reset back to 2160p 10 bit (maybe even do a complete power down of the TV in between)

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 18:35:57 GMT

Or Sky are penalising people with sound bars.

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:39:22 GMT

Hi @hapazard2

My Sony has no HDR indicator .

I need to use the TV remote Info button to establish UHD/HDR - Audio input. If I'm not using my amp

Re: HDR indicator no longer showing

nigea99 — Sat, 12 Aug 2023 18:39:24 GMT

@hapazard2 wrote:

Hi

Have UHD subscription and watching footie on 401. I used to check HDR working by going into Bravia picture settings-this would then show on TV briefly.

I've tied now, but screen just shows "HDMI4". (Slot connected to Sky Q)

The only recent change has been the addition of Sonos Arc. That can't have affected picture quality, can it?

Think I'm going senile

Thanks

Just a thought - after adding the Sound bar did you change the HDMI port on your TV ?

If so double check all the settings on your TV for the new port

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:48:00 GMT

@hapazard2 wrote:

Or Sky are penalising people with sound bars.

Is your Soundbar HDR (HLG version) compatible @hapazard2?

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 18:48:52 GMT

Hi again

1. Clumsy language re HDR indicator. Meant drilling down with TV remote, picture settings etc. Sure that was process before.

2. Didn't change HDMI when fitting Sonos. (Arc is hdmi 3 on our TV)

Re: HDR indicator no longer showing

oldfella — Sat, 12 Aug 2023 18:52:29 GMT

@hapazard2 wrote:

Hi again

1. Clumsy language re HDR indicator. Meant drilling down with TV remote, picture settings etc. Sure that was process before.

2. Didn't change HDMI when fitting Sonos. (Arc is hdmi 3 on our TV)

Hi @hapazard2

Must admit I'm not sure how you are connecting your Q box and Soundbar

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 19:30:53 GMT

Bit unclear on last comment.
1. Q to Bravia HDMI 4. (One with the 2160 capability)

2. TV to Sonos via HDMI 3. (Arc hdmi, not earc as 2019 model)

1 set up produced flawless hdr (where appropriate) for ages.

2. Only had the Sonos for about a month. Great Soundbar-compressed version of Dolby Atmos etc. This is first time I've watched Sky Channel 401 since end of last season. Also first time since Soundbar hooked up.

Re: HDR indicator no longer showing

nigea99 — Sat, 12 Aug 2023 19:35:31 GMT

hi @hapazard2

did you try the reset to HD & back again ?

did you also try a power down restart of your TV ?

Re: HDR indicator no longer showing

hapazard2 — Sat, 12 Aug 2023 19:42:20 GMT

Er indoors has sole control of remote till about midnight. Will try later and report back.

Thank you.