Recordings disappeared

Lroc — Sat, 12 Aug 2023 13:39:03 GMT

We have just returned from holiday

We always turn our sky Q box off at the mains. We have come back and all of our recordings have gone. Can we get them back?

Re: Recordings disappeared

oldfella — Sat, 12 Aug 2023 14:34:55 GMT

@Lroc wrote:

We have just returned from holiday

We always turn our sky Q box off at the mains. We have come back and all of our recordings have gone. Can we get them back?

Hi @Lroc

Try rebooting your Q box again to double check your recordings are indeed gone.

Also Check in the Recordings - Manage - Deleted section to see if this is also empty.

If both sections are empty then your recordings have unfortunately gone. Any buy and Keep content fron Sky Store can be re downloaded.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Re: Recordings disappeared in Sky Q

Recordings disappeared

Re: Recordings disappeared