topic Re: My booster boxes are not connecting in Sky Q

My booster boxes are not connecting

lizgould — Wed, 09 Aug 2023 17:06:36 GMT

I have 2 sky boosters between my main sky box & my mini box the boxes have 2 lights on - power & wifi but the connection light in both boxes is off .

I've rebooted , reset everything but nothing is making a difference .

Re: My booster boxes are not connecting

Lisa-P1987 — Thu, 10 Aug 2023 11:15:37 GMT

Hi there @lizgould , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My booster boxes are not connecting

lizgould — Fri, 11 Aug 2023 07:33:14 GMT

Thank you but I managed to sort it myself in the end using the wps button to reconnect the box to the first booster then the same again to connect the second one to the first .
this system doesn't really work very well in a big old house like mine though .