Remote not connecting

CS — Thu, 10 Aug 2023 20:03:44 GMT

Dog chewed the old tv remote. New remote won't connect. I've tried 7 & 9 on the new remote and then 1 & 3 and the remote flashe but the tv doesn't respond (tv turned on and sky is on the screen)

Re: Remote not connecting

oldfella — Thu, 10 Aug 2023 20:13:25 GMT

@CS wrote:

Dog chewed the old tv remote. New remote won't connect. I've tried 7 & 9 on the new remote and then 1 & 3 and the remote flashe but the tv doesn't respond (tv turned on and sky is on the screen)

Hi @CS

Try first rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then with the Q box on,

Try completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

topic Re: Remote not connecting in Sky Q

Remote not connecting

Re: Remote not connecting