topic Re: Sky q in Sky Q

Sky q

Lockdownlil — Thu, 10 Aug 2023 08:44:09 GMT

I can't pay my bill till 14th August it says I will be restricted I understand that for subscription channels but do I still get the terrestrial channels on my sky q box I have bt broadband.All too technical for me does all the sky logo etc disappear bin with sky 21 years never missed a payment but one hiccup and I have no idea what to expect could do with some help thank you

Re: Sky q

Daniel0210 — Thu, 10 Aug 2023 08:59:41 GMT

@Lockdownlil wrote:

but do I still get the terrestrial channels on my sky q box

@Lockdownlil

What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, once the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted.

This is an automated process and we’ve been told Customer Service agents can’t stop it even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

Re: Sky q

Lockdownlil — Thu, 10 Aug 2023 09:08:27 GMT

Thank you I am just confused as to whether I will lose my terrestrial channels because I have sky q box and it says it has no function for those channels thank you for trying to help.

Re: Sky q

TimmyBGood — Thu, 10 Aug 2023 09:54:45 GMT

@Lockdownlil

You will not be able to view free to air channels over satellite through a Sky Q box while the Sky subscription is suspended: the payment is in part for use of the Sky Q platform as a receiver.

Attaching an aerial to your television set may enable reception of digital terrestrial ('Freeview') channels.

Re: Sky q

GD1 — Thu, 10 Aug 2023 11:41:56 GMT

@Lockdownlil Your latest thread you created for the same issue has been removed as you have this one already and have received replies, raising a new thread won't change the responses.