topic Re: Apps not appearing on Sky Q in Sky Q

Apps not appearing on Sky Q

Mohsin85 — Wed, 09 Aug 2023 09:49:16 GMT

Hi. Apps on my Sky Q are not appearing I have tried everything on Sky Forum. Bt it won't work .can someone help.thanks

Re: Apps not appearing on Sky Q

oldfella — Wed, 09 Aug 2023 10:39:30 GMT

@Mohsin85 wrote:

Hi. Apps on my Sky Q are not appearing I have tried everything on Sky Forum. Bt it won't work .can someone help.thanks

Hi @Mohsin85

Try the following link

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-basic-checks

Re: Apps not appearing on Sky Q

Mohsin85 — Wed, 09 Aug 2023 19:41:22 GMT

Nothing seems to Work. I have tried everything .software update and wat not .res started. It doesn't work.

Re: Apps not appearing on Sky Q

oldfella — Wed, 09 Aug 2023 19:45:22 GMT

@Mohsin85 wrote:

Nothing seems to Work. I have tried everything .software update and wat not .res started. It doesn't work.

Did you refresh the Apps in the hidden menu @Mohsin85 ?

Re: Apps not appearing on Sky Q

Mohsin85 — Wed, 09 Aug 2023 19:46:49 GMT

Yes I did. I tried everything as requested still it's only showing peacock.i used to have all the apps bt since I came from holidays. Dey seem to disappear

Re: Apps not appearing on Sky Q

oldfella — Wed, 09 Aug 2023 19:50:49 GMT

@Mohsin85 wrote:

Yes I did. I tried everything as requested still it's only showing peacock.i used to have all the apps bt since I came from holidays. Dey seem to disappear

Hi @Mohsin85

The Apps can take up to 24 hrs to refresh .

Re: Apps not appearing on Sky Q

Mohsin85 — Thu, 10 Aug 2023 11:36:07 GMT

Hi its been 48 hours after re fleshing apps and still not working.i rang Sky customer support and they have advised me to do a hard Re set of sky Q box .if it still doesn't work then sky Q box have to b changed. Has anyone did a hard re set and Apps came back to the TV screen?

Re: Apps not appearing on Sky Q

Mohsin85 — Thu, 24 Aug 2023 20:00:20 GMT

Hi today sky Sent a new Sky Q box and engineer came to change it .but still no Apps on my sky Q scree..its really annoying I tried to refresh apps bt still not working. Only bloody peacock appears on Apps screen.dont understand wats the real issue here.

Re: Apps not appearing on Sky Q

Chodley — Fri, 25 Aug 2023 07:53:39 GMT

Have heard of this but not sure how it got fixed, and it persisting through a nee box suggests an account configuration problem. I've escalated this. Look out for a blue chat bubble.