Sky mini boxes not connecting

Dan-sum — Wed, 09 Aug 2023 17:44:51 GMT

I've had a power cut and now the only box that's working is my sky Q l have 4 mini's and there not connecting I've followed the on screen advice to link them but nothing is working?

Re: Sky mini boxes not connecting

oldfella — Wed, 09 Aug 2023 17:53:09 GMT

@Dan-sum wrote:

I've had a power cut and now the only box that's working is my sky Q l have 4 mini's and there not connecting I've followed the on screen advice to link them but nothing is working?

Hi @Dan-sum

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the mini.

Start with the one nearest to the main Q box and then the next nearest etc.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. You can also use WPS on a previously connected mini if nearer.

topic Sky mini boxes not connecting in Sky Q

Sky mini boxes not connecting

Re: Sky mini boxes not connecting