topic Jez in Sky Q

Jez

jezpfc — Wed, 09 Aug 2023 17:27:24 GMT

Daily for the last week I have had to reconnect one of the SkyQ mini boxes.

Now it will not reconnect at all and comes up with message.- MR004z

cannot just reactivate have to reset but now not working at all. The other box is fine

Re: Jez

oldfella — Wed, 09 Aug 2023 17:45:19 GMT

@jezpfc wrote:

Daily for the last week I have had to reconnect one of the SkyQ mini boxes.

Now it will not reconnect at all and comes up with message.- MR004z

cannot just reactivate have to reset but now not working at all. The other box is fine

Hi @jezpfc

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Jez

jezpfc — Wed, 09 Aug 2023 18:57:39 GMT

Thanks I have tried all that but now doesn't work

Re: Jez

oldfella — Wed, 09 Aug 2023 18:58:48 GMT

@jezpfc wrote:

Thanks I have tried all that but now doesn't work

What doesn't work now @jezpfc ?

Re: Jez

jezpfc — Wed, 09 Aug 2023 19:02:13 GMT

The one of my mini boxes won't connect. Even when I have rebooted both the main unit and the mini box

Re: Jez

oldfella — Wed, 09 Aug 2023 19:05:13 GMT

@jezpfc wrote:

The one of my mini boxes won't connect. Even when I have rebooted both the main unit and the mini box

hi @jezpfc
Have you carried out a Network reset on the problem mini box?

Re: Jez

jezpfc — Wed, 09 Aug 2023 19:06:26 GMT

I have although it worked for the first few days now doesn't reset

Re: Jez

oldfella — Wed, 09 Aug 2023 19:08:56 GMT

@jezpfc wrote:

I have although it worked for the first few days now doesn't reset

What did you use for the WPS after a network reset @jezpfc ?

Re: Jez

jezpfc — Wed, 09 Aug 2023 19:14:15 GMT

not sure what you mean by WPS

Re: Jez

oldfella — Wed, 09 Aug 2023 19:18:57 GMT

@jezpfc wrote:

not sure what you mean by WPS

Hi @jezpfc

Its what's required after carrying out a Network reset on a mini box all as explained in my first post

If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Jez

jezpfc — Wed, 09 Aug 2023 19:25:32 GMT

Oh I have used the WPS button on the main box.