topic Re: On demand and catch up not working in Sky Q

On demand and catch up not working

AmandaEJO — Tue, 08 Aug 2023 16:47:57 GMT

Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. Can anyone help? I have tried all the help and advice on the Sky website but to no avail.

Re: On demand and catch up not working

nigea99 — Tue, 08 Aug 2023 17:09:22 GMT

@AmandaEJO wrote:

Hi, i just had Sky Q installed today with the HD add on, but no downloads or on demand services are working. Can anyone help? I have tried all the help and advice on the Sky website but to no avail.

hi @AmandaEJO

Unfortunatley, I think you are suffering from a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: On demand and catch up not working

Addie15 — Wed, 09 Aug 2023 08:49:04 GMT

Hi there! Thank you for escalating this. We have sent an invite to AmandaEJO.

Re: On demand and catch up not working

Lisa-P1987 — Fri, 11 Aug 2023 11:09:06 GMT

Thanks for chatting to us @AmandaEJO . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks