topic Re: Poor satellite signal due to trees in Sky Q

Poor satellite signal due to trees

GswH — Tue, 08 Aug 2023 20:17:33 GMT

I've been having problems with my skyQ signal for a few weeks now, I suspect it's because of the trees on the road in front of my house that are overgrown. Do sky have any plans to start streaming channels instead of relying on satellites. I know sky glass has been produced but I don't want to rent a tv from sky. You can't even cast sky go to a normal tv which would help.

Re: Poor satellite signal due to trees

nigea99 — Tue, 08 Aug 2023 20:24:47 GMT

@GswH wrote:

I've been having problems with my skyQ signal for a few weeks now, I suspect it's because of the trees on the road in front of my house that are overgrown. Do sky have any plans to start streaming channels instead of relying on satellites. I know sky glass has been produced but I don't want to rent a tv from sky. You can't even cast sky go to a normal tv which would help.

hi @GswH

SKY Stream has now been released which is the same as SKY Glass but without the TV

Be aware that is is different to SKY Q - obviously the lack of recordings being one of the main ones as well as relying on the various catch up apps

Re: Poor satellite signal due to trees

oj01 — Tue, 08 Aug 2023 20:36:59 GMT

@GswH wrote:
I've been having problems with my skyQ signal for a few weeks now, I suspect it's because of the trees on the road in front of my house that are overgrown. Do sky have any plans to start streaming channels instead of relying on satellites. I know sky glass has been produced but I don't want to rent a tv from sky. You can't even cast sky go to a normal tv which would help.

@GswH Incidentally, with Sky Glass you aren't renting a TV from Sky. You buy the TV (either upfront or in installments). It's yours from day one.

Re: Poor satellite signal due to trees

GswH — Tue, 08 Aug 2023 20:59:22 GMT

Thanks for the replies, looks like it might have to be sky glass then so I can record programmes too instead of the stream service.

Re: Poor satellite signal due to trees

nigea99 — Tue, 08 Aug 2023 21:03:44 GMT

@GswH wrote:

Thanks for the replies, looks like it might have to be sky glass then so I can record programmes too instead of the stream service.

I think you may have misunderstood me

Glass & Stream are the same - Glass includes a physical TV whereas Stream is the same interface in a small box

The differences I mention are to SKY Q

Both do not have physical recordings as such - just Playlists using mainly Catch up services and some ability to access some programmes in a similar mechanism to recordings but no physical recordings

Re: Poor satellite signal due to trees

GswH — Tue, 08 Aug 2023 22:45:30 GMT

Apologies, I misread it. I'll look into both rather than relying on a satellite signal.

Re: Poor satellite signal due to trees

Invisiblename — Wed, 09 Aug 2023 01:43:51 GMT

@GswH wrote:
Apologies, I misread it. I'll look into both rather than relying on a satellite signal.

Or get the trees lopped

Re: Poor satellite signal due to trees

GswH — Wed, 09 Aug 2023 12:25:47 GMT

Tried that but they are owned by the council and their policy which is the same up and down the country is that they will not prune trees just to improve tv or satellite signals which is annoying.

Re: Poor satellite signal due to trees

GswH — Wed, 09 Aug 2023 12:27:46 GMT

The wierd thing is that the signal is disrupted that much during the day it is impossible to watch live broadcasts but after 10/11pm their is no interruption to the picture which I find odd.

Re: Poor satellite signal due to trees

GswH — Wed, 09 Aug 2023 12:28:44 GMT

The wierd thing is that the signal is disrupted that much during the day it is impossible to watch live broadcasts but after 10/11pm there is no interruption to the picture which I find odd.

Re: Poor satellite signal due to trees

Fergus+MacRoth — Wed, 09 Aug 2023 12:46:06 GMT

I sympathise.

Many years ago, I had a similar problem with my broadband at the time. It was with a company called Tele2, and their service was via a small microwave dish on my house (right at the top), and line-of-sight to the transmitter about 3-4 miles away in the city centre.

Initially, my 0.5MB connection was fine (a step up from dual-ISDN), but when they ramped up to 1MB - which at the time was superfast - I couldn't get much above 800KB, dropping to under 700KB during summer. They readily sent out engineers for any issues, and after some testing it turned out that there was a row of trees along the A52, and they were directly in line with the transmitter. It got worse in summer when the leaves appeared.

Because of it, they let me have the 1MB service for the price of the 0.5MB service until I eventually switched to NTL after they cabled my street.

Re: Poor satellite signal due to trees

Jpearson — Thu, 09 May 2024 13:59:05 GMT

We are having problems with our sky q since the leaves come back in the trees outside & can't receive certain channels

Re: Poor satellite signal due to trees

Daniel0210 — Thu, 09 May 2024 14:03:48 GMT

@Jpearson

It may boil down to whether there is an alternative position for the satellite dish to resolve your problem. You may need to consider Sky Glass or Stream.

Re: Poor satellite signal due to trees

Jpearson — Thu, 09 May 2024 14:07:12 GMT

We rang up about sky stream a couple of months ago & they said our bill would be £20 more than we're paying now for the same channels

Re: Poor satellite signal due to trees

Daniel0210 — Thu, 09 May 2024 14:09:18 GMT

@Jpearson

Have Sky said there is no potential alternative site for the dish whilst still being able to 'see' the satellite?

Re: Poor satellite signal due to trees

Godfrey — Thu, 09 May 2024 14:23:41 GMT

@Jpearson Are these leaves on a tree that belongs to you?

Godfrey.

Re: Poor satellite signal due to trees

Jpearson — Thu, 09 May 2024 14:40:12 GMT

No the council

Re: Loss of signal

Jpearson — Fri, 10 May 2024 15:17:05 GMT

We keep losing our picture on sky due to trees outside, I still have 3 month left on my existing 18 month contract, could I change to sky stream without effecting my bill

Re: Loss of signal

Daniel0210 — Fri, 10 May 2024 15:22:51 GMT

@Jpearson

You'd need to speak to Sky to see the cost implications. Your post from yesterday (post 14) seems to have answered your own question however you're now a couple of months closer to your discounts ending.