topic Re: S mini box very hot in Sky Q

S mini box very hot

Neilconway — Sun, 06 Aug 2023 18:21:03 GMT

Hi. My sky mini q box is getting very hot and is saying there is no internet connection when there is. I have to switch it off and let it reboot every day. This must need changing as I'm concerned it will catch on fire. I can barely touch ti.

Re: S mini box very hot

Laing1 — Sun, 06 Aug 2023 18:59:21 GMT

@Neilconway wrote:

Hi. My sky mini q box is getting very hot and is saying there is no internet connection when there is. I have to switch it off and let it reboot every day. This must need changing as I'm concerned it will catch on fire. I can barely touch ti.

@Neilconway I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: S mini box very hot

Lisa-P1987 — Mon, 07 Aug 2023 08:47:08 GMT

Thanks for escalating this. We’ve sent @Neilconway an invite to chat.

Re: S mini box very hot

Lisa-P1987 — Tue, 08 Aug 2023 08:20:26 GMT

We are still looking to help you @Neilconway . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: S mini box very hot

Neilconway — Tue, 08 Aug 2023 15:08:38 GMT

Hi. I have not received an imitation to chat. Can we just arrange a engineer to visit pleae