Replacement SkyQ box information

JTG68 — Tue, 08 Aug 2023 11:21:42 GMT

After many weeks of the internet dropping saga, the main box has stopped working, red light on, Q sign constantly whirring round, no signal to tv so unable to use Sky tv.

Having gone through trouble shooting it's ended with ordering replacement equipment. Apparently takes up to 3 working days for a DPD delivery.

No email confirmation received. 🤷‍♀️

How do I know this has gone through? Plus

Will any compensation for loss of Sky tv be offered?

TIA for any responses.

Re: Replacement SkyQ box information

oldfella — Tue, 08 Aug 2023 11:26:48 GMT

@JTG68 wrote:

Hi

After many weeks of the internet dropping saga, the main box has stopped working, red light on, Q sign constantly whirring round, no signal to tv so unable to use Sky tv.

Having gone through trouble shooting it's ended with ordering replacement equipment. Apparently takes up to 3 working days for a DPD delivery.

No email confirmation received. 🤷‍♀️

How do I know this has gone through? Plus

Will any compensation for loss of Sky tv be offered?

TIA for any responses.

Hi @JTG68

Have you checked your outstanding order info in the My Sky App or online account.

Failing this you need to contact Sky Directly.

You are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

topic Replacement SkyQ box information in Sky Q

Replacement SkyQ box information

Re: Replacement SkyQ box information