topic Re: Discovery + Issues in Sky Q

Discovery + Issues

MinnieMoo1974 — Mon, 07 Aug 2023 18:09:34 GMT

We are still unable to access discovery + after following all the advice in previous posts. spoke to Sky on Saturday & they advised that they had checked our account which showed that we did have access to the app & they asked me to do an app refresh & leave accessing the app for 24 hours. It is over 24hrs and we ares still unable to access, we keep getting the upgrade to access page.

has anyone got any other ideas we can try before I go through the position again with Sky?

Re: Discovery + Issues

Addie15 — Tue, 08 Aug 2023 07:27:49 GMT

Hi there @MinnieMoo1974 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery + Issues

Addie15 — Sat, 12 Aug 2023 15:41:42 GMT

Update-we are closing this session after not receiving further response. However, if you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Discovery + Issues

MinnieMoo1974 — Wed, 20 Sep 2023 18:16:10 GMT

Discovery + are not interested in helping us with this issue. We have given them all the info they requested & have chased them & still they don't answer. Any other ideas on how we can watch discovery + with our Sky package