topic Re: Playback suddenly stopped working on Sky Q in Sky Q

Playback suddenly stopped working on Sky Q

lizzy511 — Mon, 07 Aug 2023 21:07:36 GMT

I was watching a programme on playback a few hours ago, then it stopped working. One of the multi-room mini boxes won't even show live TV. Have tried re-booting individual boxes but still not working.

Re: Playback suddenly stopped working on Sky Q

oldfella — Mon, 07 Aug 2023 21:14:23 GMT

@lizzy511 wrote:

I was watching a programme on playback a few hours ago, then it stopped working. One of the multi-room mini boxes won't even show live TV. Have tried re-booting individual boxes but still not working.

hi @lizzy511
Could be that you have hard drive issues.

Normally a hard Drive error is terminal.

If you go through the following link and cannot solve your issue there is the option to replace your Q box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Playback suddenly stopped working on Sky Q

lizzy511 — Tue, 08 Aug 2023 09:31:08 GMT

Thanks, Oldfella. It was late and I wasn't thinking straight. I had re-booted mini receiver because I thought that was where the issue was occurring, but to no effect. When I re-booted the main Sky Q box, everything returned to normal. It's reassuring to know there is someone out there prepared to take the time to give advice. Thank you!