topic Re: No satellite signal and technical problem in Sky Q

No satellite signal and technical problem

charlene+goudie — Mon, 07 Aug 2023 12:48:27 GMT

Hi. For the last 3 months or so my sky hasn't been working either satellite signal problem or technical problems and constantly on blue screen. I've done everything it has said to do on website it's not woking. I pay 100 pounds each month aswell and sky were suppose to take 98 off my bill 3 months ago due to bo satellite signal due to neighbours scaffolding and that didn't happen. I try to ring yous to be passed here there and everywhere, and being on hold hours to he cut off. Now I'm paying for sky services of nearly a 100 each month and I'm nt getting to watch live TV etc. I'm a v.i.p customer but I am thinking about going else where unless this is sorted. I don't know if someone needs come and look at my satellite dish and my sky q boxes one Down stairs and one upstairs. Internet connectivity is good . Charlene

Re: No satellite signal and technical problem

PandJ2020 — Mon, 07 Aug 2023 12:50:15 GMT

@charlene+goudie wrote:
I try to ring yous...

We're other customers here. You'll need to persevere in calling to get an engineer to check your system and sort the credit out.

Re: No satellite signal and technical problem

GD1 — Mon, 07 Aug 2023 12:51:32 GMT

@charlene+goudie In this time have you contacted Sky regarding the No Satellite issue?

You can go through this link and work your way to the end, it should allow you to book an engineer. https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal-sky-q