topic Re: Non returned equipment in Sky Q

Non returned equipment

King1584 — Mon, 07 Aug 2023 10:45:58 GMT

I returned my existing router in the box and label provided, I don't know what equipment you now require me to send back

Re: Non returned equipment

GD1 — Mon, 07 Aug 2023 11:21:06 GMT

@King1584 You're not talking to Sky but other customers so we won't know what additional equipment it is if any.

It may be you've received the text/email in error. Returns are taking approx 2 weeks to process.

Did you keep proof of postage?

Re: Non returned equipment

King1584 — Mon, 07 Aug 2023 11:17:07 GMT

I don't know what equipment you require

Re: Non returned equipment

GD1 — Mon, 07 Aug 2023 11:20:28 GMT

@GD1 wrote:

@King1584 You're not talking to Sky but other customers so we won't know what additional equipment it is if any.

It may be you've received the text/email in error. Returns are taking approx 2 weeks to process.

Did you keep proof of postage?

@King1584 Please read the reply posted previously.