topic Re: Mini box remote not setting up in Sky Q

Mini box remote not setting up

DJGA — Sun, 06 Aug 2023 20:11:52 GMT

reset mini box

when press 1 and 3 remote flashes about 20 times why is this, so can't get sky working on this box

Lisa-P1987 — Mon, 07 Aug 2023 08:36:00 GMT

Hi there @DJGA , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

oldfella — Mon, 07 Aug 2023 08:45:12 GMT

@DJGA wrote:

reset mini box

when press 1 and 3 remote flashes about 20 times why is this, so can't get sky working on this box

It will continue flashing because the infrared signal is not being received by the mini.

Either the mini is not on and working with green LED or the remote hasn't got direct line of sight to the Mini box infrared sensor