topic Re: Catchup needs upgrade in Sky Q

Catchup needs upgrade

Matthew0002 — Sun, 06 Aug 2023 20:40:33 GMT

I had SkyQ installed on Saturday but haven't been able to asccess any catchup as it says that I need to upgrade.

I have tried to set it to SD and have made sure that the box is on the latest software which it is but neither have worked as the error still shows.

Re: Catchup needs upgrade

nigea99 — Sun, 06 Aug 2023 20:52:35 GMT

@Matthew0002 wrote:

I had SkyQ installed on Saturday but haven't been able to asccess any catchup as it says that I need to upgrade.

I have tried to set it to SD and have made sure that the box is on the latest software which it is but neither have worked as the error still shows.

hi @Matthew0002

Unfortunatley, I think you are suffering from a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Catchup needs upgrade

Addie15 — Mon, 07 Aug 2023 07:22:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Matthew0002.