topic Re: Returned sky equipment in Sky Q

Returned sky equipment

sammylouise — Thu, 03 Aug 2023 20:59:01 GMT

I returned my SKY Q and old broadband reuter at the end of June but am still getting reminders saying it is not received. Where do I send my proof of postage to? Thanks.

Re: Returned sky equipment

caesarome — Thu, 03 Aug 2023 21:32:21 GMT

@sammylouise

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Returned sky equipment

Lisa-P1987 — Fri, 04 Aug 2023 08:29:31 GMT

Thanks for escalating this. We’ve sent @Anonymous an invite to chat.

Re: Returned sky equipment

Addie15 — Sun, 06 Aug 2023 08:54:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.