topic Re: Netflix on Sky Q freezes/pauses in Sky Q

Netflix on Sky Q freezes/pauses

MikeFr — Sat, 05 Aug 2023 11:55:57 GMT

Netflix on Sky Q box regularly freezes frequently but randomly (to be clear - not a crash, just requires pressing pause twice to restart the playback) - this is quite new behaviour but no obvious change. Netflix network speed reports 140Mb, so not a bandwidth issue. I have power cycled the sky q box, and reset settings on the box to force netflix app reinstall, neither with any effect. Any further ideas?

Re: Netflix on Sky Q freezes/pauses

Addie15 — Sun, 06 Aug 2023 07:26:08 GMT

Hi there, MikeFr! I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Netflix on Sky Q freezes/pauses

Lisa-P1987 — Tue, 08 Aug 2023 13:29:48 GMT

Thanks for chatting to us @MikeFr . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks