topic Re: Adding Netflix in Sky Q

Adding Netflix

Karlos2222 — Sat, 05 Aug 2023 13:51:56 GMT

You have added Netflix to my account because I've been a customer for 20 years but you have disabled other family users of downloading films

Could you please add two more users to the account

Re: Adding Netflix

SlenderRobert — Sat, 05 Aug 2023 14:06:10 GMT

@Karlos2222 wrote:
You have added Netflix to my account because I've been a customer for 20 years but you have disabled other family users of downloading films
Could you please add two more users to the account

If you were sharing a previous Netflix account with other family members then you cannot do this if you switch to Netflix billing from Sky. More info is here:

https://www.sky.com/help/articles/sharing-your-netflix-account

Also, if you previously were paying for Netflix Premium (allowing 4 screens to be used at once in up to 4K), the Netlix Sky have given you is probably Netflix Basic which only allows 1 screen to be used at a time. You'll need to add the HD & UHD packs to your subscription if you want it available on multiple screens within the same household.

Re: Adding Netflix

Laing1 — Sat, 05 Aug 2023 14:08:34 GMT

@Karlos2222 wrote:

You have added Netflix to my account because I've been a customer for 20 years but you have disabled other family users of downloading films

Could you please add two more users to the account

@Karlos2222 Hiya with Netflix it depends on what packages you have with Sky, as to how many screens and what resolution you get Netflix in see below

Netflix Basic Sky Ultimate TV Pack (1 screen)

Netflix Standard Sky Ultimate TV Pack and Sky HD pack (2 Screens)

Netflix Premium Sky Ultimate TV Pack and Sky HD pack plus Sky UHD Pack (4 Screens)

Re: Adding Netflix

Karlos2222 — Sat, 05 Aug 2023 15:38:38 GMT

Thanks for the info. It says the box is not HD compatible??

Re: Adding Netflix

oldfella — Sat, 05 Aug 2023 16:12:14 GMT

@Karlos2222 wrote:

Hi

Thanks for the info. It says the box is not HD compatible??

Hi @Karlos2222

Assume you mean not UHD capable.

All Q boxes are HD capable

Re: Adding Netflix

Karlos2222 — Sat, 05 Aug 2023 16:31:41 GMT

Hi yes sorry UHD or 4k ??

could I upgrade the box ?

Re: Adding Netflix

Laing1 — Sun, 06 Aug 2023 10:16:25 GMT

@Karlos2222 wrote:

Hi yes sorry UHD or 4k ??

could I upgrade the box ?

@Karlos2222 yes but you need to contact Sky and there will probably be an administration fee for upgrading the box